Refund policy
Our Promise
Not happy with your kit? No worries. We want you to love what you create.
30-Day Money-Back Guarantee
If you're not satisfied, contact us within 30 days of delivery for a full refund. Simple as that.
How It Works
- Email us at support@heyhobby.com with your order number
- We'll respond within 24-48 hours
- We'll figure out the best solution together
What's Covered
- Unopened kits — full refund
- Damaged or defective items — we'll replace or refund, no return needed
- Punch needle isn't your thing? It happens. Reach out and we'll work it out.
- Started but can't finish? Let's talk. We're here to help, not to keep your money.
The bottom line: if something's not right, contact us. We'll find a solution that works for you.
Questions?
Email us at support@heyhobby.com. We're here to help.